General

1. What is TrueSwitch?
2. How does TrueSwitch work?
3. How secure is TrueSwitch?
4. Does my information stay private?
5. Which Internet Service Providers does Internet Express Service migrate from using the TrueSwitch service?
6. What are the requirements to run TrueSwitch?
7. Can I use TrueSwitch service on a Netscape browser?
8. What versions of AOL, MSN, Outlook Express do we support?
9. Can I use the TrueSwitch service if I have already cancelled my former ISP account?
10. Does TrueSwitch guarantee the accuracy of information that is transferred to my Internet Express Service account?
11. How much do I have to pay?

Available Services

E-mail

1. I have e-mails stored on my PC and also on my old ISP's web mail application. Will TrueSwitch copy all of my e-mail to my new Internet Express Service account?
2. Will the e-mail folders I have created at my current account be transferred?
3. How will I know when my request to transfer my stored information to Internet Express Service is complete?
4. Will the TrueSwitch service delete my information once it is transferred to Internet Express Service?
5. How long does it take to transfer all my stored e-mails, address book and calendar entries to Internet Express Service?
6. Will the TrueSwitch service transfer e-mail attachments from my current account to Internet Express Service?
7. Is it ok to uninstall my old provider's software, etc?
8. How do I find Outlook Express on my computer?

Address Book and Contact Notification

1. Will the service copy all of my entries exactly as they are listed in my current account (Individual and Group entries?)?
2. Will it copy all other contact information saved (home/office address, phone/fax/mobile numbers etc)
3. What is contact notification?
4. How can I use the TrueSwitch Contact Notification service if I don't have an address book?
5. What if I don't want to notify everyone in my address book about my new Internet Express Service e-mail address?

E-mail Forwarding

1. What is E-mail Forwarding?
2. How often will my e-mails get forwarded from my current account to Internet Express Service?
3. Can I turn off forwarding at a later date if I change my mind?
4. Can TrueSwitch filter out unwanted e-mails from my current account before forwarding them to my Internet Express Service address?

Account Cancellation

1. What is this feature?
2. I recently signed up for Internet Express Service but I am not sure when I should cancel my previous ISP account.
3. How long will it take to cancel my current account from the time I run the TrueSwitch Account Cancellation service (only applies to AOL customers)?
4. How will I know for sure if the Account Cancellation service worked?

Additional Support

1. Whom can I contact in case of any further queries?